The Row House Terms & Conditions

House Rules & Important Information

No drugs are allowed on the property under any circumstances.

Smoking Policy

Smoking is strictly not permitted inside the rooms.

Alcohol Policy

We do not serve liquor at the property.

Music Policy

Music volume must be kept low after 10:00 PM to ensure a peaceful environment for all guests.

Food Policy

Outside food is not allowed inside the property.

Pet Policy

We love pets, however, they are not allowed on beds and sofas. Guests are requested to cooperate. Pets must be taken outside the villa gate for relieving themselves.

Laundry Services

Laundry services are available at an additional charge.

Bonfire Charges

Bonfires are available at an extra cost as wood is arranged separately.

Parking & Accessibility

Ample parking is available within the campus. The villa is approximately 150 meters from the parking area. Guests with mobility concerns can be dropped to the villa in our vehicle upon request.

Early Check-In

The property reserves the right to charge an early departure fee in the event a guest departs earlier than the original departure date.

Early Check-Out

On request. Please contact the Front Office. Additional fees may be applied.

Cancellation Policy

Each rate booked at Kasauli Estate, is subject to a Cancellation Policy. Failure to check in on the reserved arrival date will incur a penalty charge as detailed in the Cancellation Policy of the rate booked. We reserve the right to cancel or modify reservations under the circumstances where it appears that a customer has provided an invalid credit card, engaged in fraudulent or inappropriate activity, or the reservations contain or resulted from a mistake or error. In addition, we also reserve the right to cancel or amend bookings if they do not adhere to our terms & conditions. If a guest chooses to shorten their stay or check out early, a penalty charge will apply, as detailed in the Cancellation Policy associated with the rate booked. In the cases of the aforementioned booking cancellations, Kasauli Estate has no obligation to guarantee new available bookings or best rates. A new booking at the best available rate will need to be made by the guest at the time of the new reservation.

As a condition of using this website, you agree to provide proof of payment to the hotel reservations department within 48 hours of the time of booking and will indicate the reservation confirmation number on the proof of payment. You will be fully responsible for any banking fees and/or costs required to complete the bank funds transaction(s). Furthermore, you acknowledge that the reservation may be canceled by the hotel if proof of payment is not submitted to the hotel within the 48-hour notice period. You will be responsible for any cancellation or no show penalties that might be incurred and hereby acknowledge that booking and personal contact information provided is correct for the hotel’s validation purposes.